Introduction
Hands On Osteopathy (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose, and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see privacy.org.nz.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. The source policy was last updated on 20 March 2025.
Who do we collect your personal information from?
We collect personal information about you from:
- you, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (for example by telephone or email), or when you buy or use our services and products;
- third parties where you have authorised this or the information is publicly available. If possible, we will collect your information from you directly.
How we use your personal information
We will use your personal information:
- to verify your identity;
- to provide services and products to you;
- to market our services and products to you, including contacting you electronically, such as by text or email for this purpose;
- to improve the services and products that we provide;
- to undertake credit checks of you, if necessary;
- to bill you and collect money that you owe us, including authorising and processing credit card transactions;
- to respond to communications from you, including a complaint;
- to conduct research and statistical analysis on an anonymised basis;
- to protect and/or enforce our legal rights and interests, including defending any claim; and
- for any other purpose authorised by you or the Act.
Disclosing your personal information
We may disclose your personal information to:
- another company within our group;
- any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products;
- a credit reference agency for the purpose of credit checking you;
- other third parties for anonymised statistical information;
- a person who can require us to supply your information, such as a regulatory authority;
- any other person authorised by the Act or another law, such as a law enforcement agency; and
- any other person authorised by you.
We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.
Website services and external providers
This replacement website is delivered as static content. Appointment availability, bookings and patient records remain with the practice’s Cliniko booking service. If you use the website enquiry form, the details you submit are sent to the practice through its configured authenticated email delivery provider. The website does not create a database of enquiries.
Only provide the minimum information needed for a reply. Do not submit urgent, emergency or detailed sensitive health information through the general enquiry form. The email delivery provider may process and retain messages under its own terms and privacy policy; the final provider, retention period and cross-border processing details must be confirmed before production launch.
External services linked or embedded by the practice may have their own privacy policies. Review those policies before providing personal information through an external service.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at [email protected]. Your email should provide evidence of who you are and set out the details of your request.
We may charge you our reasonable costs of providing copies of your personal information or correcting that information.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
The source policy states that cookies may be used to monitor website use. The final production build must confirm any analytics, booking, map or review services and update this policy and consent approach accordingly.
Contacting us
Hands On Osteopathy welcomes your comments regarding this Privacy Policy. If you have questions or would like further information, please contact us during the confirmed contact hours: Mon & Wed 7:30–4PM | Tue & Thu 10–6PM.
- Call: 07 213 0806
- Email: [email protected]